Payment
We accept Visa, MasterCard, American Express, Discover, and Paypal. Please note your caviar order is tax exempt.

Shipping and Handling
Orders placed by 12:00 Noon EST Monday through Thursday will be processed for next day delivery by FedEx. Special requests for same day delivery in NYC, including Fridays, may be made by writing info@pointysnout.com.

For a $15 surcharge, Caviar Avancé, de Table, and Avant-Garde will be shipped on Friday and delivered on Saturday.

Please note that we do not ship overnight on Saturday or Sunday.  

Please note that FedEx requires a signature for all deliveries and will not leave a package without one unless you have checked the “permission to leave package without signature” box.

Please supply a daytime phone number at the delivery location to ensure that FedEx and we can make a timely delivery.

Please be sure to give us additional information if your order is to be delivered to a gated community or other locations with special security requirements.

We cannot deliver to P.O. Boxes, nor can we ship outside the US or to Puerto Rico at this time.

All prices are subject to change without prior notice.

Tracking
You will receive a FedEx tracking number upon shipment of your order. We will inform you of any delay in delivering your order due to circumstances beyond our control, such as inclement weather.

Returns
All merchandise should be inspected immediately upon arrival. Should you not be satisfied with your order, please write info@pointysnout.com within 24 hours of delivery. Please include a day time phone number so that we can help resolve your particular situation. Once we have been in touch with you, we will issue a return authorization code if appropriate, along with a return shipping address. No returns will be accepted without this code. Please note that we will not be able to credit or exchange any partially consumed or discarded items. Please keep all packaging intact for returns. If returns are approved, all perishable products must returned properly packed with frozen gel ice in an insulated shipping box and returned to us via FedEx SOS. Once we receive your returned product, accompanied by the relevant return authorization code, we will either reship merchandise or issue a credit.

Holiday Orders
We cannot ship packages for delivery on the following holidays or the day thereafter: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving or Christmas.

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